The better job MotorCity can do at this, the more optimally they can schedule staff (dealers, bartenders, etc.). One of the challenges of casino management is forecasting when casino floor demand will be high. Customers are increasingly expecting a high level of customer service from their Casino, and MotorCity is constantly evaluating their business model to make sure they are providing top notch service while optimizing their expenditures and staffing levels. The MotorCity Casino is Detroit’s only locally owned and operated casino, and has a cutting edge, vertically integrated information technology department.
Casinos and gambling houses have been around since at least the 17 th century, but today’s casinos are constantly evolving in their use of modern technology to improve the customer experience.
